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Install K2 - Register Control very slow

  • July 18, 2020
  • 2 replies
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  • 38 replies

I am installing K2 4.7 on a new Windows 2016 server because we have some 4.7 BP processes we need to retain before upgrading to K2 Five

 

The Setup Manager is at the Configuration Status screen (see attached) but it is excruciatingly slow. The status message stays on Updating: Register_Control_xxxx for several minutes before moving on to the next one. This is very frustrating. What is taking so long?! There is no antivirus running, the server is at 10% CPU, what is it doing?

 

Any ideas?

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  • 212 replies
  • July 20, 2020

Hi,


 


You can try closing it and reinstalling, if that fails you can try restarting your VM. Hope this helps.

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  • 222 replies
  • July 21, 2020

Hello  @VA1 ,


 


I am not sure how helpful the Installer Trace logs will be but you might want to have a look at it while the installer is registering each control. 


 


Location: %LOCALAPPDATA%Temp (There should be a K2 Setup Log folder where the logs reside).


 


Regards,


Kimberly 


 


K2 will not accept any liability for any issues arising from actions taken in respect of information provided by any forum member.

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