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K2 Connect Machine Key Not Displayed

  • April 12, 2019
  • 2 replies
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A

hi Experts,

 

when configuring K2 connect server license on windows 2012 server, the machine key field value is empty.  Please you help us out from the issue if you encountered the same issue and any suggestion will be appreciated.

the below is the info for your reference.

1. k2 connect version is 4.6.5

2. k2 connect service is running under the k2 admin account.

3. the k2 connect  database owner is k2 admin accout already.13463i66876AD8272AF59B.jpg

 

thanks.

Best answer by Sello1

Hi There,

 

Can you try changing the account used to the K2 Service Account? and its needs to be part of the local administrator group.
*See 'Service Accounts' section
https://help.k2.com/onlinehelp/k2connect/userguide/4.6.9/default.htm#Installation_Prerequisites.html%3FTocPath%3DInstall%7C_____1

 

And make sure the K2 service account has have full admin right on the K2 Connect database. Please give it db_owner, db_datareader and db_datawriter to K2 Connect database.

 

Regards,
Sello

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    2 replies

    D
    • Dumisani
    • 151 replies
    • April 12, 2019

    Hi aaaa


    I think this is a known issue.


    Please see below the following post, I think it might be able to assist you in your issue.


     


    https://community.k2.com/t5/K2-blackpearl-Articles/K2-Connect-Service-will-not-start-after-upgrading-to-K2-Connect/ta-p/84642


     


    Should you find the above information useful, kindly mark such as "Kudu, Accepted Solution and/or MeToo options", as this will other community members.


     


    Kind regards;


    Dumisani


     


     


    [K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member]


     

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    S
    • Sello1
    • 39 replies
    • Answer
    • April 12, 2019

    Hi There,

     

    Can you try changing the account used to the K2 Service Account? and its needs to be part of the local administrator group.
    *See 'Service Accounts' section
    https://help.k2.com/onlinehelp/k2connect/userguide/4.6.9/default.htm#Installation_Prerequisites.html%3FTocPath%3DInstall%7C_____1

     

    And make sure the K2 service account has have full admin right on the K2 Connect database. Please give it db_owner, db_datareader and db_datawriter to K2 Connect database.

     

    Regards,
    Sello

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