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Nintex Central RPA not loading on Server we installed on

  • July 10, 2020
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Z

Hello,

We recently installed Nintex RPA on one of our servers to allow Hosting the license Centrally.

We got our RPA Central URL setup, got gateway installed. But are having some issues:

 

1. We cannot access our Nintex RPA Central URL on the Server we installed on. Everytime we try access that URL, we get prompted for User Credentials. We put in credentials, and try that about 5 times, then it appears it worked, but RPA Central Never Loads. However, if access that RPA Central URL on my local machine connected to the same Domain, I can access just fine. Screenshot attached.

8350iE7B79B7D93841734.jpg

 

 

2. When trying to add the Nintex RPA as a connection in Workflow Cloud, we get a CreateConnectionFailed message. Screenshot Attached8351i80B2A1116272640E.jpg

 

3. Get error when we add our Nintex Central RPA Url to the Nintex RPA Client. "Nintex RPA could not reach the configured Nintex RPA Central URL. Screenshot attached.

8352iB8F5FEC4C1AFA84F.jpg

 

 

Best answer by Sasan

Zach,

Glad we could address these issues by using a different server.  Sometimes the server environments can have unique parameters and pose challenges.

Sasan

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    Sasan
    Nintex Employee
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    • SasanNintex Employee
    • Nintex Employee
    • July 14, 2020

    Zach,

    Glad we could address these issues by using a different server.  Sometimes the server environments can have unique parameters and pose challenges.

    Sasan

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    JakeFromNintex
    Nintex Employee
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    @zheller @Sasan 

     

    Hello,

    I was working with another customer on this same issue. We determined the problem was the loopback check on the server. After disabling the loopback check, they were able to access RPA Central on the local host.

    **NOTE: Please work with your IT/Network/Infrastructure teams before making any registry changes.

    More Info below:

    https://support.microsoft.com/en-us/help/926642/error-message-when-you-try-to-access-a-server-locally-by-using-its-fqd

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