Hello! After an upgrade from 8.15.15 to 10.0.21 we have a user on an iPad reporting the Case of the Jumping Cursor.
The blinking cursor apparently does not settle in the box that the user taps on. It likes to jump all over the page (even hovering between text fields). And as the user types, the words appear in places other than the position of the cursor or the box that was tapped on.
Here’s the case in the user’s own words, and an attempt at a screenshot.
If you look at the cursor [in the screenshot below, circled in red] it is down below half in the last name box, however, it was typing in the first name box where “Sarah” is written. Next, I tried to click on the last name text box to enter “Smith” and while it [the cursor] appeared to be in the correct text box, it actually typed above in the notes box. So, the last name Smith is up above even though it looks like it should be typing in the correct spot.
We are using a custom theme based on the Modern theme. All themes are up to date after the upgrade.
Thoughts? Ideas?
One other user experienced a similar jumping cursor issue on a touchscreen chromebook, however the issue resolved with a simple refresh. The user reporting the case above is consistently experiencing the problem.