Code Fix: Windows Event Viewer logs are filled with frequent and repeated IdentityServiceError messages
KB002286
PRODUCTK2 Five 5.0
K2 Five (5.0) Fix Pack 15
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Issue Description
After deleting a Group from Active Directory, the K2 logs in Event Viewer are frequently filled by repeated IdentityServiceError messages.
Error Message
The following error occurs: “22:49:11","Error","IdentityService","64007","IdentityServiceError","IdentityService.ProviderCacheIdentity:RoleProvider.GetGroup","64007 Provider did not return a result for [domainGroupname]","anonymous","0.0.0.0","[GROUPNAME]:C:Program Files (x86)K2 blackpearlHost ServerBin","7891421","1206a343b8d94835aa98599b50d9d2f8",""
Resolution
- Ensure you have K2 Five RTM installed.
- Get the K2 Five RTM FP15 from Regional Support.
- Install the K2 Five RTM FP15 to apply the fix.