Modifying the approver after a workflow has started
kbt146528
PRODUCTK2 blackpearl
BASED ONK2 blackpearl (all)
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
If the user who was part of the approval process is unavailable/ left the company, process instances will not be able to complete until you modify the assigned user/approver of the task.Symptoms
Changing the approver of a workflow instance which is already started will not be possible to do via UI. But you can do this by manipulating the database. Please note that direct modifications to the K2 database is not supported and it would negatively affect auditing/reporting for the process instance.Resolution
Below are workarounds that will not involve direct database modifications:
1. Use the Redirect option to redirect the tasks to another user.
OR
2. Set up an Out Of Office for the current user and add a 'Forward To' user, then all the tasks will be available in the forwarded/new user's worklist.