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Installing new version on server with previous k2 installed problem

  • March 27, 2019
  • 4 replies
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R

Today i uninstalled version 4.7 from a server in order to perform and make a guide to a customer on a full instalation from scratch for version 5.2.

 

I followed the steps of the following guide on how to uninstall (including all manual cleaning and verification):

 

https://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#Maintain/Uninstall.htm

 

After deleting everything i downloaded the K2 5.2 installer in order to install the new version. However when i run the Setup.exe it goes to the "Upgrade current version", and when I go to the next step I only have "K2 for visual studio" available. Therefore I assume this has not been uninstalled correctly.

 

I've spent all day trying to find any register related to K2, even uninstalled Visual Studio. However i haven't been sucessfull.

 

I already opened a ticket in K2 and will update if the problem is solved. In the meantime, anyone has any ideas?

Best answer by ElvisJacob

Hi Ricardo

 

To find register files that might be tempering with k2 Five Intallation, What happen is everytime when you install a software it create files or xml files and if you didnt to proper unistall those files remains on the machine.

 

Follow the steps below to delete those files before you install k2 five (you must be administrator )

Step1: Go to control panel, "view by" Large icon,

Step2: Click "File Explorer Options" ,click "view" at the top,check "show hidden files,folders and drives" click apply & ok

(all folders and xml files hidden by a system will be exposed)

Step3:Go to C:// drives, delete any folder written k2 under inetpub,Program Files(x86),ProgramData,Resources.

Step4: Check if you can install k2 Five 

 

note: Sometimes on the control panel when you unistall k2 the system comes with a message asking you if you want to delete and if you say yes, that is not uninstall, you deleted k2 on the control panel and it is still available on the system, that why your machine want to upgrade.

 

Should you feel that this post is of use and or an accurate solution to the raised question, I kindly encourage you to mark it as such using the 'Mark as Solution', 'Kudo' andor ‘Me Too’ options.

 

Kind Regards

Elvis

 

K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

 

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    T

    Good day Ricardo-gfi

     

    Please follow thise link for proper steps of removing K2 :

    1. for 4.7 https://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#Maintain/Uninstall.htm

    2.for k2 five https://help.k2.com/onlinehelp/k2five/ICG/current/default.htm#Maintain/Remove.htm

     

    Should this be helpful please mark as solution or kudo it

     

    Thank you

     

    Kind regards

    Thabang

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    • BesM
    • March 28, 2019

    Hello ricardo-gfi,

     

    I had a situation were i had to install K2 Five(5.2) from 4.7 but i didn't uninstall K2 4.7 instead I upgraded from K2 4.7 to K2 Five(5.2).If you still have K2 4.7 I would suggest you install it again then do an upgrade to K2 Five.


    Here is a link that will help you with an upgrade: https://help.k2.com/onlinehelp/k2five/icg/5.2/default.htm#Install/UpdateManager.htm

     

    You can also run repair after your installation just to make sure everything is well installed. link: https://help.k2.com/onlinehelp/K2blackpearl/ICG/current/default.htm#Maintain/Repair.htm

     

    Here is another link that can be helpful to a problem of your structure: https://help.k2.com/support-services/kbt148023

     

    If this post answers your question, please remember to mark it as a solution/Kudo.

    Regards;

    Beswick

     

    K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member

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    E
    Forum|alt.badge.img+9

    Hi Ricardo

     

    To find register files that might be tempering with k2 Five Intallation, What happen is everytime when you install a software it create files or xml files and if you didnt to proper unistall those files remains on the machine.

     

    Follow the steps below to delete those files before you install k2 five (you must be administrator )

    Step1: Go to control panel, "view by" Large icon,

    Step2: Click "File Explorer Options" ,click "view" at the top,check "show hidden files,folders and drives" click apply & ok

    (all folders and xml files hidden by a system will be exposed)

    Step3:Go to C:// drives, delete any folder written k2 under inetpub,Program Files(x86),ProgramData,Resources.

    Step4: Check if you can install k2 Five 

     

    note: Sometimes on the control panel when you unistall k2 the system comes with a message asking you if you want to delete and if you say yes, that is not uninstall, you deleted k2 on the control panel and it is still available on the system, that why your machine want to upgrade.

     

    Should you feel that this post is of use and or an accurate solution to the raised question, I kindly encourage you to mark it as such using the 'Mark as Solution', 'Kudo' andor ‘Me Too’ options.

     

    Kind Regards

    Elvis

     

    K2 will not accept any liability for any issues arising from actions taken in respect of the information provided by any forum member.

     

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    R
    1 person likes this
    • R
      ricardo-gfi
    E
    Forum|alt.badge.img+9

    Hi

     

    The best way to unistall k2 blackpearl is through the setup manager, You run k2 setup and where it says configuration under k2 blackpearl setup manage you select remove.

     

    Regards

    Elvis

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