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PDF Creation error

  • July 31, 2017
  • 2 replies
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Hi everyone
i have problem with Creating PDF from smartform .
i build service and the service create the PDF after the manger Approv , but it gave me this error

Message: Failed to convert HTML to PDF.; ServiceName: PDFConverterService; ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b; InnerExceptionMessage: ; Message: Failed to convert URL to PDF.; ServiceName: PDFConverterService; ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b; InnerExceptionMessage: ; Message: Conversion error: WebKit Navigation timeout.; ServiceName: PDFConverterService; ServiceGuid: 99ae73bf-b5df-44dd-932e-615bb343585b; InnerExceptionMessage

and if i restart the K2 service and go to the workspace and do retry it works fine
for sure i do not want to do restart for the service every day because it may effect the server and if i use this solution i have to restart the service every day.

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    2 replies

    Albarghouthy
    Forum|alt.badge.img+16

    Hi,


     


    Please try to increase the timeout value in the HostServer.exe.config file under K2 blackpearlHost ServerBin:


     



    1. Add the following under  <appSettings>   
       

      <add key="Sourcecode.SmartObjects.Services.PDFConverter.NavigationTimeout" value="300" />


    2. Save and restart the K2 service


     


    Hope that helps.


     


     

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    • ShIbAh
    • Author
    • Rookie
    • 6 replies
    • August 1, 2017

    thanks Mustafa

    i did as you said but the error stil not fixed

     

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