Code Fix: Unable to send an email when the Created By Item Reference field is used as the Send To field
KB001981
PRODUCTK2 blackpearl 4.7
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Issue Description
When configuring an Email event in a workflow, and the Email property from the Created By or any People/Group column Item Reference is used as the To field, the email is not sent at runtime.
Resolution
- Ensure you have K2 4.7 installed.
- Download and install the K2 4.7 May 2017 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 May 2017 Cumulative Update FP11 from Regional Support.
- Install the K2 4.7 May 2017 Cumulative Update FP11 to apply the fix.