Topic
After installing user receives the Access Denied error or License Invalid error.
Before troubleshooting below, go to Services and restart Nintex RPA Central and Nintex Bot services. If this does not resolve the issue, continue with below.
Instructions
- Ensure user is using a supported browser: Edge, Chrome.
- Ensure users environment meets the firewall settings described in the Help Docs, (see links at bottom of this page).
- Ensure the machine is on the appropriate domain.
- Ensure the user who installed the app is the same user who's trying to activate and is an Admin on the machine. If a different user tries to access, the Username will show as "The User". A symptom of this scenario is that the Submit button on the Activation page doesn't do anything. If you open up the browser Dev tools panel (F12) you'll see a 403 Forbidden message on the /api/license/activate endpoint. Make sure to check the username by going to a command prompt and typing 'whoami' and clicking Enter. This will give you the current username. If it doesn't match an Admin user in the sharedServiceSettings.xml file, add them and then activate.
- Go to C:\Program Files (x86)\Nintex\RPACentral\RPACentral\SharedServiceSettings
- Make sure the highlighted part matches what is in RPA Central at the top right.
- Find out if the License key has already been activated on another machine.
- Attempt to contact the RPA API by pinging wus-api-rpa.nintex.io
After gaining access to RPA Central, check the address bar to see if it says the URL you want it to use or localhost. If it says localhost, you will need to go to Settings in RPAC and change the URL from localhost by clicking the ellipsis on the right of the Copy URL button and click edit.
Additional Information
The reason this happens is that the person who installs RPA/RPA Central is, by default, the admin for the program. After installing the Admin needs to go into RPA Central and add users. It is also recommended that a second Admin user is created in case one gets locked out or is not available when needed.
Related Links
