Skip to main content
Nintex Community Menu Bar
Solved

Users Unable to Access Tasks Assigned to Shared Mailbox


Forum|alt.badge.img+2

Howdy,

 

I’m wondering if anyone has come across this issue before or might know a solution;

 

A handful of our workflows have assigned tasks that are sent to shared mailboxes:

 

 

However when the task email is received in the shared mailbox, and a person that has access to that shared mailbox, tries to open the task URL, they receive an access denied error in their web browser:

 

I presume this is because the task is assigned to the shared mailbox email, and not the user email, so access is rejected? 

We could get around this issue by disabling “Assignee Authentication” on the task itself, however we require assignee authentication as the approver details are captured for audit purposes.

 

Is this expected behaviour for shared mailboxes and tasks? Or is there a fix for allowing users to access a task that is sent to a shared mailbox?

Best answer by SimonMuntz

Hi,

 

How about this workaround?
I assume the users of the shared mail box are added via an AD group.

If so you could query the AD group to get all the members and then loop through them and assign a task to each of them.

View original
Translate
Did this topic help you find an answer to your question?

4 replies

SimonMuntz
Nintex Employee
Forum|alt.badge.img+22
  • Nintex Employee
  • 2442 replies
  • April 26, 2023

Hi,

 

You have assumed correctly.  You would need to be logged in with the shared email address account to be able to approve the task.  Due to security reasons there is no workaround for this.

Translate

Forum|alt.badge.img+2
  • Author
  • Rookie
  • 5 replies
  • April 27, 2023
SimonMuntz wrote:

Hi,

 

You have assumed correctly.  You would need to be logged in with the shared email address account to be able to approve the task.  Due to security reasons there is no workaround for this.

 

Hmm that seems quite restrictive. Thanks for taking the time to respond.

Translate

SimonMuntz
Nintex Employee
Forum|alt.badge.img+22
  • Nintex Employee
  • 2442 replies
  • Answer
  • April 27, 2023

Hi,

 

How about this workaround?
I assume the users of the shared mail box are added via an AD group.

If so you could query the AD group to get all the members and then loop through them and assign a task to each of them.

Translate

Forum|alt.badge.img+2
  • Author
  • Rookie
  • 5 replies
  • May 2, 2023
SimonMuntz wrote:

Hi,

 

How about this workaround?
I assume the users of the shared mail box are added via an AD group.

If so you could query the AD group to get all the members and then loop through them and assign a task to each of them.


Yes, we’ve been looking at this workaround. Seems like it may have to do.

Translate

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie Settings