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Error running setup K2 (5.0004.1000.2) windows 10

  • February 8, 2023
  • 2 replies
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Hello, 

I am unable to start setup to install K2, giving me the error 

Arguments:  
Exception: Object reference not set to an instance of an object., Error while checking if application is ready to execute., Error while checking if application is ready to execute.

 

What can be missing or wrong?

 

also found this on eventviewer:

 

Application: SourceCode.SetupManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at SourceCode.SetupManager.Config.GetInstalledConnectionStr()
   at SourceCode.SetupManager.Global.EnsureSystemUserRemoval()
   at SourceCode.SetupManager.Program.Main(System.String[])

Best answer by TinTex

If this is on the initial launching of the Setup.exe (Setup Manager), perhaps something is corrupted/blocked.

I would try:

  1. redownloading the installation file again
  2. prior to running and extraction, check properties and perform the ‘Unblock’ action if applicable
  3. you may need .net 3.5 framework installed
  4. if all these steps failed, try navigating to %temp% in windows explorer, look for the K2 Setup Log folder, and review InstallerTrace.log (may have more details as to why it fails)
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  • TinTexNintex Employee
  • Nintex Employee
  • 176 replies
  • Answer
  • February 9, 2023

If this is on the initial launching of the Setup.exe (Setup Manager), perhaps something is corrupted/blocked.

I would try:

  1. redownloading the installation file again
  2. prior to running and extraction, check properties and perform the ‘Unblock’ action if applicable
  3. you may need .net 3.5 framework installed
  4. if all these steps failed, try navigating to %temp% in windows explorer, look for the K2 Setup Log folder, and review InstallerTrace.log (may have more details as to why it fails)
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  • brunoc
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  • Rookie
  • 1 reply
  • February 10, 2023
TinTex wrote:

If this is on the initial launching of the Setup.exe (Setup Manager), perhaps something is corrupted/blocked.

I would try:

  1. redownloading the installation file again
  2. prior to running and extraction, check properties and perform the ‘Unblock’ action if applicable
  3. you may need .net 3.5 framework installed
  4. if all these steps failed, try navigating to %temp% in windows explorer, look for the K2 Setup Log folder, and review InstallerTrace.log (may have more details as to why it fails)

thank you I was able to find the issue by looking into the installerTrace.log
It was because I was using a local user admin instead a domain user. 

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