Insert-Update custom field on DocuSign Status

Hi @dswensen ,

Do you have a screenshot of your insert update configuration? Do you want it to run on completion or just when the Document Package is run?

Hu @leighburke ,

We just want to have the name of the package on the DocuSign Status record when running reports so it can run on complete or when it's run. Either way is fine.

Hi @dswensen,

That looks like it should work, if you contact support they might be able to investigate further and tell you the issue. Alternatively you could try updating the record using DocuSign connect(https://help.nintex.com/en-US/docgen/docservices/#docgen-sfdc/Services/manageDDP/ConfigureDocuSignConnect.htm).

@leighburke I contacted Nintex support already and they were unable to help. The problem seems to be it cannot find the correct DocuSign Status record. They told me to check with the community.

@dswensen 

In that case DocuSign connect should work.