Code Fix: Active Directory users are disabled in the Identity Cache
KB002003
PRODUCTK2 blackpearl 4.7
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Issue Description
When creating nested groups in Active Directory in a multiple domain environment, the group accounts are resolved against the default domain, resulting in users from the other domains being disabled.
Error Message
The error message states “An error occurs during a TranslateDNToName operation”.
Cause
The default LDAP Path was used to translate the group name.
Resolution
- Ensure you have K2 4.7 installed.
- Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 August 2017 Cumulative Update FP2 from Regional Support.
- Install the K2 4.7 August 2017 Cumulative Update FP2 to apply the fix.