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Known Issue: Export to Excel Fails when Open XML SDK is not Installed on Server

  • February 16, 2021
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Known Issue: Export to Excel Fails when Open XML SDK for Microsoft Office is not Installed on IIS Server

KB002502

PRODUCT
K2 Cloud
K2 Five

 

Issue

When exporting a List view's data to excel using the Export to Excel feature, the Excel file is not created and you may receive an error similar to the following.

Image

 

 

 

Cause

The Open XML SDK for Microsoft Office is required to be installed on all IIS servers hosting SmartForms runtime. This is used by K2 to generate the Excel file when you use the Export to Excel feature. If this dependency is removed from the IIS server at some point after installation the Excel file is not created and you may receive an error.

Workaround

Install the Open XML SDK on all the IIS Servers hosting SmartForms. You can download the installation package from Microsoft with the following link: Open XML SDK for Microsoft Office

 

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