KB002231

Issue Description

When starting a large number of workflow instances, destination users occasionally do not receive their Task Notification e-mail. An error is logged in the Host Server log file stating that “The specified string is not in the form required for an e-mail address”.

Error Message

The following error message is logged in the Host Server log file:

"Error","MessageBus","61007","SendMessageException","MessageBusRuntime","61007 Permanent failure sending message New Task: System.FormatException: The specified string is not in the form required for an e-mail address.
at System.Net.Mail.MailAddressParser.ParseAddress(String data, Boolean expectMultipleAddresses, Int32& index)
at System.Net.Mail.MailAddressParser.ParseAddress(String data)
at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding)
at SourceCode.MessageBus.Imap.SmtpDestination.ToFullEmail(Dictionary`2 collection)
at SourceCode.MessageBus.Imap.SmtpDestination.Send(String title, MessageExtendedInformation extended, IEnumerable`1 attachments, MessageBodyReader[] messageBodies)
at SourceCode.MessageBus.Server.MessageBusRuntime.SourceCode.MessageBus.IMessageDestination.Send(String title, MessageExtendedInformation extended, IEnumerable`1 attachments, MessageBodyReader[] messageBodies)

Resolution

1. Ensure you have K2 4.7 installed.
2. Download and Install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
3. Get the K2 4.7 November 2017 Cumulative Update FP14 from Regional Support.
4. Install the K2 4.7 November 2017 Cumulative Update FP14 to apply the fix.