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K2 connect setup unable to recognize that K2 service account is part of local administrators group

  • February 16, 2021
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Issue

 

K2 connect setup unable to recognize that K2 service account is part of local administrators group

 

Error

 

DomainK2serviceAccount is not a local administrator

 

22344i0F1CEE4B3D501A21.png

 

Resolution

 

1. Open the Group Policy Management Console. By default, the gpmc.msc tool is in the C:WindowsSystem32 directory.

 

2. Locate the relevant domain. Then, select Default Domain Policy.

 

3. Right-click Default Domain Policy and select Edit. The Group Policy Management Editor opens.


4. Click Computer Configuration > Policies > Windows Settings > Security Settings > Local Policies > Security Options.


5. Double-click Network security: Configure encryption types allowed for Kerberos.

 

6. Click on the tab "Local security setting"

 

7. Ensure the below encryption types are selected

 

- AES128_HMAC_SHA1
- AES256_HMAC_SHA1
- RC_HMAC_MD5

 

22345iB9B2A58F9C8B03D7.png

 

Additional Information

 

- Check first if the account has a local administrator rights from the Active directory

 

- Once done, test as well if running the installer with admin privileges works

 

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