How to get a user mail ID form AD by passing the AD username in the workflow

Hi,

Do you mean you want to get the manager's email by using his username? There are two ways you can do this. You can use a AD User SmartObject to directly query the AD, or you can use the UMUser SmartObject, which will query the Identity.Identity table on your K2 database.

The UMUser SmartObject is created out of the box, so you just need to find it to use it. The AD User SmartObject is not created out of the box. You have to look for the AD Service2 service instance, then create a SmartObject from the ADUser service object.