Code Fix: A user is unable to access a form after the user was added to a K2 Role with access to the form
KB002951
PRODUCTK2 Five 5.2
K2 Five (5.2) Fix Pack 18
Issue Description
When you add a new user to an existing K2 Role with rights on a view or form, the user is unable to access the view or form and an error is displayed.
Error Message
The following error is displayed: “Form [FormName] could not be found. Ensure that the form exists, that it is checked in, and that you are authorized to run the form”.
Resolution
- Ensure you have K2 Five (5.2) installed.
- Download the K2 Five (5.2) FP18 from K2 Partner and Customer Portal.
- Install the K2 Five (5.2) FP18 to apply the fix.
- It is recommended to refresh the browser cache.
Considerations
For existing roles, users need to wait for the Identity service to refresh after 8 hours, or the use admin user can edit the role and select OK - this will add the new user to the Identity table correctly. Any new roles and users will work once the fix has been applied.