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Nintex Promapp - Contact Support live chat is not opening


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Issue

The Contact Support live chat window does not open after the Loading message goes away

 

Resolution

There is a slight pause while it gathers information from your Nintex Promapp session to help our support agents.  This seems to take slightly longer in Firefox than in other browsers.  

Wait some extra time, and if it still hasn't opened, chose a different browser.

Alternatively email Nintex support using support@nintex.com.

 

 

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