Code Fix: Workflow instance goes into an error state and does not complete

KB002960

Issue Description

Workflow instances go into an error state and do not complete when the workflow contains an item reference and the workflow was deleted and re-deployed.

Error Message

The following error occurs: “Item Reference not found (nSmartObject name])”.

Resolution

1. Ensure you have K2 Five (5.1) installed.
2. Download and install the K2 Five (5.1) November 2018 Cumulative Update from K2 Partner and Customer Portal.
3. Download the K2 Five (5.1) November 2018 Cumulative Update FP6 from K2 Partner and Customer Portal.
4. Install the K2 Five (5.1) November 2018 Cumulative Update FP6 to apply the fix.
5. Refresh the browser cache.