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Known Issue: Environment Library field From Address value changes with upgrade or reconfigure

  • February 16, 2021
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Known Issue: How to run a secondary runtime site

KB003699

PRODUCT
K2 Five, K2 blackpearl
BASED ON
K2 Five, K2 blackpearl

Issue

Upgrading an environment or performing a reconfigure with the setup manager can cause the From Address field value in the Environment Library to be changed to the Mail Server field value. The issue is most common for customers who have more than the two out-of-the-box Environment Libraries.

25892iD451DE33EEBBD6F2.png

Resolution

  1. Navigate to K2 Management site.
  2. Expand the Environment Libraries tree.
  3. Go through all the Environment Libraries and update the From Address to the correct value where needed.

25893i32BE42CDBF7B56E3.png

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