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License Error when accessing K2 Designer

  • February 24, 2022
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MillaZ
Nintex Employee
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  • MillaZNintex Employee
  • Nintex Employee
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License Error when accessing K2 Designer

kbt134153

PRODUCT
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

When accessing K2 Designer, a license error is displayed to the user.

Symptoms

The following error message is shown:

 

"The server is not licensed (MachineName: [Machine Name], MachineCode: [Machine Code])" 

 

Image

Troubleshooting Steps

Please check the following:

1. Verify if the K2 Smartforms license applied has indeed expired. You may check the expiry date of each license from K2 Workspace (Management Console > [Server] > License Management > Licensing).

 

2. Does the machine code in the error message match the system key for the license key requested for?

a. Run the K2 SmartForms setup manager and select the 'Configure K2 smartforms' option.

 

b. On the License Configuration screen, check if the System Key specified matches the System key that you have input when requesting for a new License Key (under Software License Details).

 

If they differ, this indicates that the System Key for the License Key is incorrect. In the case of this customer, they had input the System key as "DEVELOPMENT SER1" which is incorrect which caused the error to display.

 

To fix the issue due to a mis-match of system keys, kindly request a new license for the correct System Key.

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