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Code Fix: A failed login attempt to K2 Mobile, increased the failed password count by more than one

  • February 16, 2021
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Code Fix: A failed login attempt to K2 Mobile increases the failed password count by more than one

KB002180

PRODUCT
K2 blackpearl 4.7
K2 Mobile

 

Issue Description

When attempting to log in to K2 Mobile using an incorrect password, the failed password count increases to two even though the failed login only occurred once.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP8 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP8 to apply the fix.

 

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