Code Fix: An error occurs when running K2 for SharePoint application registration and activation
KB002608
PRODUCTK2 blackpearl 4.7
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Issue Description
When you run the registration and activation for the K2 for SharePoint application, an error occurs.
Error Message
The following error message occurs: “Thread1: The remote server returned an error: (401) Unauthorized”.
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Get the K2 4.7 March 2018 Cumulative Update FP19 from Regional Support.
- Install the K2 4.7 March 2018 Cumulative Update FP19 to apply the fix.
- It is recommended to refresh the browser cache.
- You will now be able to successfully run the registration and activation for the K2 for SharePoint application.