KB002437

If you experience timeout issues when using K2 Management site, such as when loading the License options, add the following timeout setting in the K2HostServer.exe.config file and set a higher timeout value for your environment.

Steps

1. Add the following nodes to the K2HostServer.exe.config file under the <configSections> node. The file is located in C:Program Files (x86)K2 blackpearlHost ServerBin
   <section name="sourcecode" type="SourceCode.Configuration.SourceCodeConfigurationSection, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
   <section name="sourcecode.transientFaultRecovery" type= "SourceCode.Net.TransientFaultRecovery.Configuration.TransientFaultRecoveryConfigurationSection, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
2. Add the following section to the root node at the end of K2HostServer.exe.config
   <sourcecode>
       <extensionElements>
         <add name="sqlDatabaseTransientDecision" type="SourceCode.Data.Sql.SqlDatabaseTransientDecision, SourceCode.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="sqlDatabaseTransactionDecision" type="SourceCode.Data.Sql.SqlDatabaseTransactionDecision, SourceCode.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="sqlNetworkConnectivityDecision" type="SourceCode.Data.Sql.SqlNetworkConnectivityDecision, SourceCode.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="exponentialIntervalStrategy" type="SourceCode.Net.TransientFaultRecovery.ExponentialIntervalStrategy, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="jitterIntervalStrategy" type="SourceCode.Net.TransientFaultRecovery.JitterIntervalStrategy, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="singleRetryPolicy" type="SourceCode.Net.TransientFaultRecovery.SingleRetryPolicy, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="multipleRetryPolicy" type="SourceCode.Net.TransientFaultRecovery.MultipleRetryPolicy, SourceCode, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
       </extensionElements>
     </sourcecode>
     <sourcecode.transientFaultRecovery>
       <decisions>
         <sqlDatabaseTransientDecision name="SqlDatabaseTransientDecision" />
         <sqlDatabaseTransactionDecision name="SqlDatabaseTransactionDecision" />
         <sqlDatabaseTransactionDecision name="SqlDatabaseTransactionDecision.NoTransaction" disableInTransaction="True" />
         <sqlNetworkConnectivityDecision name="SqlNetworkConnectivityErrorDetectionStrategy" />
       </decisions>
       <strategies>
         <exponentialIntervalStrategy name="SqlExponentialInterval" />
         <jitterIntervalStrategy name="SqlJitterStrategy" />
       </strategies>
       <policies>
         <singleRetryPolicy name="SqlConnection" decision="SqlDatabaseTransientDecision" strategy="SqlExponentialInterval" />
         <multipleRetryPolicy name="SqlCommand">
           <add name="SqlAmbientTransaction" decision="SqlDatabaseTransientDecision" strategy="SqlExponentialInterval" />
           <add name="SqlCommandTransaction" decision="SqlDatabaseTransactionDecision.NoTransaction" strategy="SqlJitterStrategy" />
         </multipleRetryPolicy>
         <singleRetryPolicy name="SqlTransaction" decision="SqlDatabaseTransactionDecision" strategy="SqlJitterStrategy" />
         <singleRetryPolicy name="SqlFailover" decision="SqlNetworkConnectivityErrorDetectionStrategy" strategy="SqlJitterStrategy" />
       </policies>
     </sourcecode.transientFaultRecovery>
     <sourcecode.data>
       <policies>
         <add name="Default" provider="SourceCode.Data.Sql.SqlDataAccessProvider, SourceCode.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" connectionPolicy="SqlConnection" commandPolicy="SqlCommand" transactionPolicy="SqlTransaction" failoverPolicy="SqlFailover">
           <execution commandTimeout="0.00:01:00" />
         </add>
       </policies>
       <exceptionFactories>
         <add name="ActionIDAlreadyExists" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ActionNameAlreadyExists" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ActionNameAndClassIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ActionNameNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ActionNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ClassIDAlreadyExists" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ClassNameAndIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ClassNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="IdentityNameAndIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="IdentityNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="NotAuthorized" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ObjectIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ObjectNameAndClassIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ObjectNameAndIDNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ObjectNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
        <add name="OwnerNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ParentClassNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="ParentObjectNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="RightsNotSpecified" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
         <add name="SessionUserIdentityNotFound" factoryType="SourceCode.Authorization.Interfaces.AuthorizationExceptionFactory, SourceCode.Authorization.Interfaces, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d" />
       </exceptionFactories>
     </sourcecode.data>
3. Modify the commandTimout value in the added <sourcecode.data><policies> node to a higher time value if you need to
   <execution commandTimeout="0.00:02:00" />
4. Restart your K2 server

Your timout issues should now be resolved.

Consideration

This timout setting applies to all K2 SmartObject calls to the SQL database.