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Error on K2 Core component when installing K2 Five CU or FP

  • February 16, 2021
  • 0 replies
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K
Nintex Employee
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Issue

There is an error on the K2 Core component when attempting to install the K2 Five CU or FP.

19853i1300A288B9239239.png
 

Error Code

The following errors are shown in the InstallerTrace log: 

InstallFile.Install: Logged Error: Could not install file: C:Program Files (x86)K2 blackpearl\SetupSourceCode.Install.dll InstallFile.Install: Logged Error: Exception: System.IO.IOException: The process cannot access the file 'C:Program Files (x86)K2 blackpearlSetupSourceCode.Install.dll' because it is being used by another process.

 

Resolution

There is a running instance of the K2 Setup Manager that is locking the SourceCode.Install.dll.

19852i712C192F9166E851.png

 

Closing the Setup Manager and re-installing the CU or FP should resolve the issue. 

 

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