Skip to main content
Nintex Community Menu Bar

Code Fix: After installing a fix pack, the Save as PDF method no longer works

  • February 16, 2021
  • 0 replies
  • 6 views
  • Translate
MillaZ
Nintex Employee
Forum|alt.badge.img+21
  • MillaZNintex Employee
  • Nintex Employee
  • 671 replies
 

Code Fix: After installing a fix pack the Save as PDF method no longer works

KB003175

PRODUCT
K2 Five 5.3
K2 Five (5.3) Fix Pack 3
BASED ON
K2 Five 5.3

 

Issue Description

After installing a fix pack on your environment and executing the Save as PDF method, an error occurs.

Error Message

The following error occurs: “Index was out of range. Must be non-negative and less than the size of the collection".

Resolution

  1. Ensure you have K2 Five (5.3) installed.
  2. Download the K2 Five (5.3) FP3 from K2 Partner and Customer Portal.
  3. Install the K2 Five (5.3) FP3 to apply the fix.
  4. It is recommended to refresh the browser cache.

Considerations

The PDF service instance needs to be refreshed.

 

Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity
    Did this topic help you find an answer to your question?

    0 replies

    Be the first to reply!

    Reply


    Sidebar Buttons
    Nintex Community Home Contact Nintex Support Email Nintex Community Check Nintex Status
    Terms & ConditionsCookie Settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie Settings