Escalation emails fail to send out
kbt138549
PRODUCTK2 blackpearl 4.6.10
BASED ONK2 blackpearl 4.6.10
TAGSEscalations
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
Escalation emails fail to send out and an error appears under Workflow Server > Error Profiles.
Symptoms
- The same error is found in the Host Server logs:
"Error","General", "28083","ExtenderExecuteError","ProcessInstance.HandleException","28083 EscalationAction: There is no connection string for the destination email address <Email Address>.
InnerException: There is no connection string for the destination email address <Email Address>."
- There are no issues with email notifications from the Default Client Event and Email Event
- The SMTP connection strings are correct