Issue Description
When you have installed the K2 Five (5.5) March 2022 Cumulative Update, and you attempt to rerun the K2 Five (5.5) (5.0006.1000.0) setup manager, you will receive a “Version Conflict” warning message which is expected behavior. But you are unable to select the Launch option as it just reloads the “Version Conflict” warning message each time.
Error Message:
The following Warning occurs: “K2 Five (5.5) (5.0006.1000.0) does not support updating the installed version of 5.0006.2100.0. A fix pack or cumulative update has been applied, launch the installer from the installed location instead”
Resolution
The fix is available in:
- K2 Five (5.5) March 2022 Cumulative Update Fix Pack 01.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.