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Dynamic ADSO not syncing?

  • January 20, 2017
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Hi, we deployed the ADSO app to our K2 environment around 4 months ago. Testing has been fine until recently when we have been searching for new accounts. For whatever reason, when we query the GetUsers method from the web page, users that have been created in Active Directory within the last few months are not showing in the people picker results.

 

However if we run the query in the Smart Objects Service Tester, the users appear in the results fine. I assumed the users are queried against Active Directory itself when on the web page, is this not the case? Do I need to sort some kind of overnight automated user import task to a database?

 

Thanks.

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