AssureSign - Dynamic Jotblocks: Dynamic Jotblocks won't render from my PDF document

Issue

My Dynamic Jotblocks aren't rendering on my PDF document.  I have ensured that these are set in my API call under fileToUpload section:

• "parseDocument": true
• "dynamicDocumentVersion":"V2"

and this is set in my API call under files section:

•   "extension": "pdf"

What could be the problem?

Error Code

No error code shows; the jotblocks just don't render.

Resolution

In the PDF editor, be sure to flatten the document with the Dynamic Jotblocks added to it prior to sending the document so the parsing will happen correctly.  PDF editors typically add new information on a new layer.  Flattening a PDF makes interactive elements such as new layers of text, images, and other data become one single native layer so the parser is able to read all the data.  

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