Code Fix: Unable to sign-in to K2 Smartforms when Multi-Factor Authentication is used
KB002874
PRODUCTK2 blackpearl 4.7
K2 4.7 March 2018 Cumulative Update
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Issue Description
When using Multi-Factor Authentication and your security token expires, you are unable to sign-in to K2 Smartforms again.
Resolution
- Ensure you have K2 4.7 installed.
- Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
- Download the K2 4.7 March 2018 Cumulative Update FP34 from K2 Partner and Customer Portal.
- Install the K2 4.7 March 2018 Cumulative Update FP34 to apply the fix.
- It is recommended to refresh the browser cache.