Unable to Open K2 Studio, receive an XML error
kbt150865
PRODUCTK2 blackpearl
BASED ONK2 blackpearl 4.7
TAGSK2 Server
K2 Studio
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
When opening K2 Studio, you receive an error similar to the following:
"Root Element Missing."
Symptoms
- You are unable to open K2 Studio.
- An XML error appears when accessing K2 Studio.
Resolution
To resolve this please do the following:
- Ensure that K2 Studio is closed.
- Rename the K2StudioProfileConfiguration.config file in C:UsersYourAccountAppDataLocalSourceCode Technology Holdings, IncK2K2studio to config.bak
- Open K2 Studio again, this should recreate the file.
- If this doesn't work, check if the file is properly formatted. (Make a copy and rename the copy to .xml, see if IE renders it without XML formatting errors.)