Code Fix: Strange behavior experienced after password reset/update or reconfiguration

Issue Description

When you have reset/update your password or reconfigure K2, some strange behaviour is experienced. With either K2 Workspace not loading, or an error occurs on K2 re-configuration.

Error Message:

The following error occurs: “'System.IO.FileLoadException: Could not load file or assembly 'System.ValueTuple'”

Resolution

The fix is available in:

• K2 Five (5.4) November 2021 Cumulative Update Fix Pack 02.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.