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K2Five installation Failed

  • January 30, 2022
  • 4 replies
  • 360 views
V

We encountered an error when we install K2Five in a Farm/NLB topology.

K2Five Version: K2 Five (5.5) (5.0006.1000.0)

Please refer to this screen for this issue.

Error Message:
The following exception occurred:
Unable to execute install, pre-execution could not be completed successfully.
StackTrace:    at SourceCode.SetupManager.UI.Panels.ComponentPanel.ExecuteComponents()
   at SourceCode.SetupManager.UI.Panels.ComponentPanel.FinishPanel()
   at SourceCode.SetupManager.Main.navigateNext()

Attached the logfile for reference.

21653i3318F366C7B423D7.png

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    MillaZ
    Nintex Employee
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    • MillaZNintex Employee
    • Nintex Employee
    • February 1, 2022

    @JRoberts  Any chance you could assist here? 

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    JRoberts
    Nintex Employee
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    • JRobertsNintex Employee
    • Nintex Employee
    • February 1, 2022

    Hi Victorsg,

     

    In looking at your attached tracelog file, it states something about certificate expiration. 

     

    16:39:56:>> CertificateValidation.Validate: Certificates were NOT repaired and are not valid.
    16:39:56:>> Executor.ValidateComponentPrereqsAndValidators: Logged Error: CertificateValidation: The K2 certificates are not in a valid state.

     

    I would suggest contacting Nintex Support directly with this information and they can help you get back on track with your certificate issue. They can also help you look deeper to see if there are any other issues that could be stopping the install in your environment.

     

    Jason

     

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    MillaZ
    1 person likes this
    • MillaZ
      MillaZ
    V

    hi @JRoberts , Thanks for your prompt response. May I confirm with you if the dev license can support distributed installation? Please refer to this guide. https://help.nintex.com/en-US/k2five/icg/5.5/default.htm#Plan/TOP-Distributed.htm?TocPath=Plan%257CS...

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    JRoberts
    Nintex Employee
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    • JRobertsNintex Employee
    • Nintex Employee
    • February 7, 2022

    Hi Victorsg,

     

    I believe the Dev license is limited to one server only per this guide: https://help.nintex.com/en-US/k2five/icg/5.5/default.htm#Install/Manual/K2/Inst-License.htm?Highlight=licensing

     

     


    Regards,

     

    Jason

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