K2 for SharePoint - AppDeployment.exe error: "Unable to connect to the K2 environment with the given URL" when running AppDeployment.exe
kbt108034
PRODUCTK2 Five
BASED ONK2 Five (all)
TAGSInstallation
Microsoft SharePoint
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
When running the AppDeployment.exe on the SharePoint 2013 server and entering any K2 URL (e.g. https://k2.domain.com) and clicking on Test or Next, it fails with the following error message:
Unable to connect to the K2 Environment with the given URL
Symptoms
The following were reviewed:
- The signature hash for the SSL certificate used for the K2 site should be SHA256 (or higher) and not SHA1 or MD5 (verified).
- Open ports and firewall settings as per this article.
- Used Telnet client to connect to port 6332 from the SharePoint server to the K2 server.
- Tried to open the K2 AutoDiscover URL using a web browser and it failed.
It is possible to open the K2 AutoDiscover URL from the SharePoint 2013 server using any web browser.
Example URL: https://k2.domain.com/autodiscover
It should open or download a JSON file containing all the K2 URLs.
Resolution
After checking IIS on the K2 server, the Authentication mode "ASP.NET Impersonation" was set to "Enabled" for the AutoDiscover app (under the K2 site). Once this was disabled, the URL opened and it worked.
On a side note, we also saw that "ASP.NET Impersonation" was enabled for a few of the other apps as well, we disabled it for all the other apps except "RuntimeServices" where it should stay enabled.
