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Generating ULS logs to troubleshoot Nintex related issues for Forms and Workflow

Topic

Whether you're troubleshooting issues on your own or with the guidance of Nintex Support, generating ULS logs for Nintex is one of the best methods to identifying underlying causes of issues that are occurring within your environment. Below is a step by step guide on how to configure and generate the most effective ULS logs to identify Nintex related issues.

Instructions

1. Go to your Central Administration > Monitoring > Configure diagnostic logging > Check box:

      - "Nintex Common" (NOTE: Nintex for SharePoint 2010 and 2013 will not have this option)
      - "Nintex External Connection Components" (NOTE: Nintex for SharePoint 2010 and 2013 will display "Nintex Live")
      - "Nintex Forms"
      - "Nintex Workflow" (NOTE: Nintex for SharePoint 2010 and 2013 will display with their respective year at the end of "Nintex Workflow")

2. Expand SharePoint Foundation > check box:

      - "Legacy Workflow Infrastructure".

3. Scroll down and Select Verbose level for "Least critical event to report to the trace log", click OK.

4. After the configurations have been set, walk through the same steps that are causing the noted issue/error

5. On one of the servers in the farm, open a SharePoint Management Shell window as Administrator:

      Use the Merge-SPLogFile cmdlet in a SharePoint Management Shell window (or PowerShell with admin privileges and the proper PSsnapin 1), and  with the time range starting one minute before the event and ending one minute after the event. 

Example:

To collect log information for an error condition occurring at 4:00 p.m. (16:00) on October 14, 2019, enter the following:
Merge-SPLogFile -Path "C:\Logs\FarmMergedLog.log" -Overwrite -StartTime "10/14/2019 15:55" -EndTime "10/14/2019 16:05"
 
 

Additional Information

1 Add-PSsnapin Microsoft.SharePoint.PowerShell 

If the request for ULS logs came from support:
1.  Please zip the files as this will compress the log file dramatically.
2.  If the file is less than 5MB, send it using normal email provided with your case.
3.  If file is more than 5MB, please request an upload link from Nintex Support.
 

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Last update:
‎06-09-2020 11:13 AM
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