Hi, Sunny,

I tried to reproduce your issue and wasn’t able to reproduce any kind of problem. When you say “the data for standard account field is not returned”, are you saying that, when typing a value into the autocomplete field, the external Id field values do not show in the dropdown of lookup results (as in, an empty dropdown)? Or does no dropdown display at all? I used your xml and made a couple of changes:

1. Changed the search template and display template to use our own custom external id field.


2. Changed the lookup filter on the AccountId field to use a record type DeveloperName from our own org.
   
   Here is what I got when trying to search on the external Id field:

I would check the permissions on your external Id field. Is it possible that your users aren’t given permission to view the external Id field?

Emily

Thanks Emily. when i have display and search template to be external id field, even though data is returned (as per debug log), the dropdown doesn’t show results. and if i add name field in template, then i can see data in dropdown. however, if use combination of name and external id field in templates, then only name is displayed in dropdown. 

when you search for 123 in example shown, is this displaying the external id values in dropdown?

Sunny,

Yes, those values in the dropdown are external id values. So, if I use the template {{Name}} ({{External_Id_Test__c}}) for both the Display Template and the Search Template, this is what I get:

Have you checked if you are able to view the external id field at all within the Skuid page? For example, if you show a list of Account records in a table with a column on the external id field, can you see the values there? Have you checked if your page viewers have access to the ext id field through Salesforce permissions settings?

Have you checked if you are able to view the external id field at all within the Skuid page? For example, if you show a list of Account records in a table with a column on the external id field, can you see the values there? 
No. I don’t see results in case of Account recordtype. For Broker recordtype, it works fine. Debug logs shows results from SOQL but not on ui.

Have you checked if your page viewers have access to the ext id field through Salesforce permissions settings?
Same field is displayed for Broker recordtype field. Same field is included for both account and broker fields. 

Let me know if you need access to our org and investigate on this issue.

Thanks.

Hi, Sunny,
If you don’t mind giving Skuid login access to your org, that would be fantastic! Then I can go in and take a look.
Thanks!
Emily

Hi Emily,

Login access provided for 3 days. Page testPage

Sunny,
I think you uncovered a bug in Skuid. It was tough to find, but it looks like the issue is caused by the external id field (Account_Search_Helper__c) having the word “Account” (e.g. the same name as the field related to the Opportunity) in the field name. We have a bug fix planned to go out in our next patch, but until then, your workaround would be to change the name of the external id field to NOT include the object name (e.g. “Account”) in the field name. I hope this is a feasible workaround for the time being.
Let me know if that makes sense.
Emily

Thanks Emily for your response. Another thing. We have another child object of Account where field api name is DBG_Account__c, for that it works. Is it that wherever the relationship name is Account, this will not work and we have to wait for bug fix?

Sure! Actually, it looks like the issue occurs when the field api name begins with “Account”. It looks like somehow Skuid was cutting off “Account” from the beginning of “Account_Search_Helper__c” when performing the search. So, for objects where the relationship namebegins with “Account”, you will have to either change the relationship name or wait for the bug fix.

Hi~

This issue has been resolved in Update 7 and is available now from the Skuid Releases page: http://www.skuidify.com/skuidreleases.

Thanks!
Karen