Here’s a screenshot of what we use. Makes it easy to see all your cases and then look into detail. I’d be interested to see how others do it to get some better ideas as well.

The XML is sort of a mess right now though because we are working on some other ideas, so it wouldn’t be very intelligible.

Hi Sam,

How do you handle the Reply to Email Functionality? 

We just used a button that goes to the normal SF page. Tried to replace it, but had too much trouble. Once we move to Lightning Experience we might try to integrate with Office 365, but I haven’t even tested it yet.