RPA Chrome extension update 11/16/2022

  • 17 November 2022
  • 1 reply
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Anyone experiencing issues? This morning i had massive targeting issues in Chrome and noticed the extension is updated as of 11/16/2022to 2.0. I'm hoping there is a fix for this before i go retargeting all my scripts. I have a case opened but was wondering if there were any known solutions


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Hello Frank,

I see that you opened a case and I am currently working with you in that case but for anyone else who is reading this we have a few questions to help Dev determine what happened because the extension passed QA testing.



 





  • What browser are you using?


  • What version of RPA are you using?


  • What applications are you interacting with?




 



 



Please try the steps below to see if this will help:



 





  • Check your extension status in the browser and make sure it doesn't say (Inactive) next to service worker.




 





 



 





  • Close all instances of your browser.


  • Go to the taskbar icons but clicking the little arrow on the bottom right of your screen.




 





 



 





  • Right click on the Chrome and/or Edge icons and Close Chrome and/or Edge. This will clear any old version and ensure that you are using the new version when opening the browser.


  • Open a new browser and test.




 



If you are experiencing this issue and the above does not help, please open a support case so we can further troubleshoot. 



 



Thank you in advance for your help.



 



Michelle



Nintex Support

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