Question

Kryon encountered an unexpected error and will close

  • 11 October 2023
  • 4 replies
  • 107 views

Badge +2

Hello!

After installing "Kryon Assistant" the application does not start.
Error: in the window: "Kryon encountered an unexpected error and will close".
This error occurs in Windows 7 (x32, x64), Windows 8

How to solve the problem?


4 replies

Userlevel 1
Badge +6

Hello - I suggest you open a ticket with out support team - support@nintex.com - there may be an issue with the configuration or license. What Kryon version is this?

 

Thank you,

Marlon

Badge +2

Hi, thank you for feedback

My Kryon version is 22.9.3.5 (x32 and x64)

downloaded here: https://public.kryon.io/#RPA-Versions/22.9/22.9.3/Client/

 

Have a nice day!

Userlevel 1
Badge +6

Dear Galabertstein  - i hope you managed to create a ticket.

I would like to ask if you have a working server and managed to connect other clients (such as the studio or console) to the server.

I also suggest you speak to your customer success manager for assistance.

Thank you,

Marlon (marlon.gobitz@nintex.com)

Badge +2

Dear Galabertstein  - i hope you managed to create a ticket.

I would like to ask if you have a working server and managed to connect other clients (such as the studio or console) to the server.

I also suggest you speak to your customer success manager for assistance.

Thank you,

Marlon (marlon.gobitz@nintex.com)

Hi Marlon!

I can't launch it for users who have Windows 7 and Windows 8.1 x 64

When starting the program this error appears
I installed many Microsoft components to solve it, but it didn’t help.

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