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Question

HTML Email Background Colour Issies

  • December 1, 2023
  • 3 replies
  • 38 views
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Hi all, 

Hoping someone can help me. 

I am trying to design an email using some HTML code. I am using a WYSIWYG HTML editor to create an email (since I dont have the 100% HTML knowledge). 

In the WYSIWYG editor, my email looks like the below (information blurred for privacy). So I copy the code into Nintex, and it looks the same. 

However, when the email gets sent, some of the background colours disappear. I am so confused. (again information blurred for privacy)

 

Does anyone have any tips on how to fix this?

 

Thanks!

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3 replies

SimonMuntz
Nintex Employee
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  • SimonMuntzNintex Employee
  • Nintex Employee
  • 2465 replies
  • December 1, 2023

Hi @ItsGavin,

Do you see the same issue if you send the HTML email using your email client? This will tell us if the issue is with Nintex or your code.

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  • ItsGavin
  • Author
  • Rookie
  • 12 replies
  • December 3, 2023

Hi @SimonMuntz 

I ran the HTML code through Litmus PutsMail (HTML email tester - unsure if there is another on that is better) and it worked as it should.. I am still getting an issue when the email comes from Nintex.

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SimonMuntz
Nintex Employee
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  • SimonMuntzNintex Employee
  • Nintex Employee
  • 2465 replies
  • December 3, 2023

Hi @ItsGavin,

From what I can see on your screenshots, it may be possible that your special characters are interfering with the HTML.
With the actual HTML code, this issue is more straightforward to diagnose.

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Get a flying start and additional functionality at: https://gallery.nintex.com/

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