+2Hi,
Has anyone had any experience with the Improvements add-on, in particular the ‘form field’ “location”?
Only being able to allocate one person as the portfolio manager who can assign, approve and close an incident is not ideal so, I am using the location field to be able to allocate more people to work through the incident. Has anyone used the location field for other details besides location?
Best answer by Courtney24
Hi Habmand,
When talking to customers, I always suggest using the Location field for more than just a location. You could potentially use it to allocate the ticket to the owner of the system which will be used for the improvement - whatever scenario is needed for more of a workflow allocation. The unfortunate thing is that the ‘Location’ label can’t be changed.
+1Hi Habmand,
When talking to customers, I always suggest using the Location field for more than just a location. You could potentially use it to allocate the ticket to the owner of the system which will be used for the improvement - whatever scenario is needed for more of a workflow allocation. The unfortunate thing is that the ‘Location’ label can’t be changed.
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