Skip to main content

Hi,

I’m a Promaster with admin rights but I’m having difficulties identifying where auto-reply sent emails reside as the configure tab only seem to show on/off functions but not the actual emails that are sent to our organisation Promapp account when for instance an account is locked or when user is trying to log in without having an actual account. I want to potentially adjust the wording or email and also exclude individuals who get notified by email that are no longer part of the team.

Many thanks for your guidance,

Regards,

Ulises

 

 

Hi @Ulises 

Regarding controlling the wording of the emails, the only aspect that can be controlled is the signature of the emails (logo & wording) but not the email bodies. This can be found under Admin > Configure > Branding

Regarding excluding individuals that you want excluded from emails because they are no longer part of the company, I would advice disabling or deleting those users. If they are still part of the company, but get notified as stakeholders e.g. of a process, then you can review their role assignments or where they are marked as process owners and transfer those allocations to another user.


Hi Evgenio,

Thanks for the information provided. I will follow your guide.

In addition to my enquiry, is it possible to customise small pop up messages for my organisation’s Promapp login site. Often we get non-account holders to click on the SSO and thought a brief pop up message (see blue dialogue bubble) might trigger staff memory as to whether they have in fact requested a Promapp account earlier or that SSO won’t work if their system email credentials don’t match email login they hold within Promapp. Hope the above makes sense.


I see your point. I don’t believe we currently allow any additional pop-up messages. I would suggest if you can elaborate on this by raising it as an idea on Nintex Ideas

Only workaround I have seen on something similar is to include a custom message as part of the background i.e. Edit the background image in a separate image editor and paste a textbox with a message, but it’s not ideal.


Hi EvgeniosE,

Thank you for your response and have now raise it as an idea on Nintex Ideas and provided context.

Regards,

James

 


Reply