How do we get the process approval to move to the correct approver?
We have a process map that is still in draft form - it has not yet been published (eg version 0.13).
We have the process approval module, the draft process was saved and sent for approval.
Subsequently, we identified the listed owner was incorrect, so edited the process which withdraws the approval submission, updated to the owner, and then resubmitted it for approval.
The RACI shows the correct owner, as in the one we updated it to, however for some reason the process has been resubmitted with the original owner for approval, and this is visible in the change log.
The group the process sits in does not have a champion listed, nor approver tagged to the group.
I have invalidated the process and group cache, however the ‘processes for approval’ tab shows the process is still sitting with the person originally listed as approver. The originally listed owner has no interest or desire to approve this on behalf of the new (and correct) owner.
Any ideas on how we can fix this to get the process published? As ProMaster and can simply override this and publish it, however this sort of circumvents the approval workflow, and is not ideal from an audit perspective.
Any help or advice would be most gratefully appreciated!