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Improvements Add-on - Location form field

  • 14 August 2023
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Hi,

Has anyone had any experience with the Improvements add-on, in particular the ‘form field’ “location”? 

Only being able to allocate one person as the portfolio manager who can assign, approve and close an incident is not ideal so, I am using the location field to be able to allocate more people to work through the incident. Has anyone used the location field for other details besides location?

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Best answer by Courtney24 22 August 2023, 00:41

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Hi Habmand, 

When talking to customers, I always suggest using the Location field for more than just a location. You could potentially use it to allocate the ticket to the owner of the system which will be used for the improvement - whatever scenario is needed for more of a workflow allocation. The unfortunate thing is that the ‘Location’ label can’t be changed.

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