Document already exist error when reattaching document to Process

Hello @Ulises - Are you able to find the document if you navigate through the Document Library when you search for it?

Hi Evgenio,

Thanks for your response.

Yes, I can find the document through the document library when I search for it. However, it is not found from the Attach/Upload/Link window.

Please advise on a possible solution to this. Thank you.

Regards,

Ulises

I was unable to recreate it based on the steps you mentioned above. Only possible workarounds I can think of:

• You can try publishing the process without the document and see if editing the newly published version allows you to reattach the document.
• Upload the document again under a new name, attach that and delete the old one.

Assuming that the above are not possible for any internal reasons I would suggest raising this with support@nintex.com for the engineers to take a closer look.

Hi EvgeniosE,

Thanks for the suggestion.

Prior to reading your message I tried your option # 2 and it only worked after I archived and replaced document. Only then the system made the document available under the ‘attach existing document’ option. Overall, the search functionality in Promapp could be greatly improved. I often search several times to be able to get results for users, documents or processes I know are there in the system.

I already raise this situation with Nintex support. thank you.