Tell me, are there modules that will simplify the integration of the interaction between Kryon and Teleopti?
There is sdk documentation from the vendor, but if you deal with it. it will take a lot of time, I tried to call some teleopti methods from sdk via soapui, and kryon allows you to make requests through soap, using the advanced command call web service method.
Maybe you have some experience on working with teleoptics or have you already implemented the interaction interface of these systems?
I'm afraid we don't specific experience with Telepoti, but in general as you mention, integration is achieved through APIs. If Telepoti provide command line interface for scripting this might also be an option for you.
Teleopti is a contact center application
Your direction of contact center automation seems to be developed