Knowledge shared by Oren

You can to a case installation completed, but Aerobase service failed to start.

to analyze – you need to get the Aerobase logs.

Aerobase does NOT write to SEQ.

It has its own textual files.

They are located here:

C:KryonIDPAerobaseLogsaerobase-serverlogs

How to read them?

I really don’t know ?

It is an open source solution.

What I am doing when I need to find a root cause in these logs is just using my common sense, opening the logs files, trying to look for some errors that will give me a hint.

90% of the cases till today – some kind of “failed to connect to the DB”.

In 19.5.1 we put a lot of effort to try and minimize the cases that the Aerobase’s DB connection “explodes” after the installation, and in v19.5.1 we “stop” it on the Installers UI phase.