Knowledge shared by Oren
You can to a case installation completed, but Aerobase service failed to start.
to analyze – you need to get the Aerobase logs.
Aerobase does NOT write to SEQ.
It has its own textual files.
They are located here:
C:KryonIDPAerobaseLogsaerobase-serverlogs
How to read them?
I really don’t know ?
It is an open source solution.
What I am doing when I need to find a root cause in these logs is just using my common sense, opening the logs files, trying to look for some errors that will give me a hint.
90% of the cases till today – some kind of “failed to connect to the DB”.
In 19.5.1 we put a lot of effort to try and minimize the cases that the Aerobase’s DB connection “explodes” after the installation, and in v19.5.1 we “stop” it on the Installers UI phase.